Our Policies
Return Policy
Returns will be accepted upon prior approval by Animal Element within 30 days of purchase. Please call 877-338- 6977 or email us at info@animalelement.net. Customer must pay return shipping to 352 Panorama Lane, Walla Walla, WA 99362. Invoice charges less shipping will be refunded.
Domestic Shipping Policy
Domestic Shipments have a flat rate shipping & handling charge of $10. Faster delivery options may be available for an additional fee. Contact us for further details at 877-338- 6977. For shipments to Hawaii, Alaska, Puerto Rico, and the Virgin Islands, a surcharge may be applied.
Orders placed after 2:00 p.m. PST do not process until the next business day. Orders received on the weekend (Friday after 3:00 p.m. PST, Saturday, and Sunday) will not be processed until the following Monday morning.
**Business Days are defined as Monday—Friday (excluding Holidays).
International Shipping Policy
Our international shipping cost varies depending on weight and destination. Total freight costs will be displayed during checkout based upon your items and their destination country. Unless otherwise noted, free shipping offers do not apply to international orders.
Important Notice Regarding International Shipments
There are many country-specific laws, regulations, and restrictions that may impact our ability to ship your order and your ability to receive it. We recommend you contact your customs office to understand what regulations and restrictions may apply to the items you are ordering. Customs may delay your order or might reject it outright from being delivered based on local laws. In addition, you may incur higher than expected import duties or tariffs, your order may not be deliverable, or customs may quarantine or return your order back to us upon their inspection.
Any duties, tariffs, or local taxes that may apply to your order are your responsibility. Animal Element cannot anticipate or estimate country-specific duties, tariffs, and taxes that may apply to your order. It is your responsibility to research and understand these fees and pay them once levied. Our prices do not reflect any of these additional charges. These fees are determined by a local customs office, and Animal Element cannot be responsible for any such fees incurred.
Some products are banned or considered illegal in certain countries. Please check with your local authorities to ensure any products you are shipping are legal and do not require additional permits to receive. Restrictions around items can change from time to time, so checking with local authorities on the most current and up-to-date list of items is strongly recommended.
International Customer Addresses
To avoid long delays in delivering your package, or a package being returned to us, please ensure your international address information is correct and includes a telephone number for the delivery carrier to contact you should there be an issue in transit.
International Distributor Information
If you are interested in becoming a Distributor of Animal Element outside of the United States, please contact us directly. You can send your company information to the following email address, and someone will get back to you: sales@animalelement.com.
Lost or Damaged Shipment
Please contact Customer Service at 1-877-DETOX77, (1-877-338-6977)
Monday through Friday from 8:00 a.m.—7:00 p.m. Pacific Standard Time.
Contact us with any questions or to place your order. Based in Walla Walla, Washington, we serve customers nationally and internationally.